FAQ's

If I order a Crest Item, how do I know what my crest will look like?

Our crest catalog and crest samples are just a small sampling of the crests we have completed. Most nationalities do have a crest with their name, and we frequently make crests for names of origin from around the globe, including Spanish, Italian, French, German, and more.

We can also create a custom crest for you, just ask! We have made new crests for families and businesses who wish to establish their own identity.

Healy Glass Artistry Crest items are all hand-carved. Nothing is screen printed, laser engraved, or acid-etched. Our finish on these glasses make them the very best Family Crest and Coat of Arms glassware on the market.

To place an order for a particular crest item:

  • Choose the piece you would like carved (glassware, framed piece, vase, etc.)
  • Submit the name for the Crest you would like on the product page
  • We work with a Heraldry company to locate the crest if we do not have it
  • We use the oldest known version of the name on file, which is considered the most accurate
  • If you have a specific version of a crest that you want us to use, you can take a photo and send to us: customerservice@healyglassart.com
  • If sending an example image please note that we use our own artist original images for our crest carvings, and do not copy other artist's work. 
  • We will send you a proof of your crest, usually within 1 week, to approve
  • Once the proof is approved, then the items go into production
  • Crests take 3-5 weeks to complete & ship, depending on the time of year and the turn-around time it takes to get your approval


Where do you get your glass?

We source our glassware from the best world-renowned American and European glass-makers.  Our Stemware and drink-ware are made in the USA.

Is this glass or Crystal?

We use a combination of glass, non-leaded crystal, and leaded crystal in our glassware line.

For many of our designs, leaded crystal does not meet our standards for purity. Our crystal has been developed so that the natural clarity of the glass is highlighted, and the bubbles, seeds, and cords are minimized.

In our drink-ware and decanters, we use unleaded crystal, safe for drinking and storing your wine and spirits.

In our cut-crystal pieces, leaded crystal is often used, so that any bubbles and seeds will be removed in the cutting process.

Ultimately, bringing together the composition of the glass, the fluidity of the design, and the shape of the vessel in the best combination possible is where our expertise comes in.

How is this work done?

Every item is hand-carved using diamond, stone, and felt. Our products are not acid etched, screen printed, or laser engraved.

The photos on some of the product pages do not fully show the detail, but all pieces have excellent detail and clarity.
We use a specialized sand-carving tool, and a proprietary stone and felt wheel technique to achieve our finish. This is not the same as sand-blasting

Can I change the frame?

All of our designs can be carved into most any of our pieces, and frames and finishes can be custom made for you.  If you like a particular piece, but don’t see it offered with a particular design—just ask!

What are these little stones?

The gems are Swarovski crystals, and are the Healy Signature Finish in our  glassware. The crystals are fused to the glass using a UV bond, which is very strong, washable, and permanent. (Think of the way your dental fillings get bonded).  The glassware is usable, washable, and durable.

Will the stones fall out?

The stones are fused using a cold-bonding process, and will not fall out. It is actually very hard to remove a stone that is bonded to the glass, usually one would chip the glass trying to remove it. We do not recommend dish-washers, however, as the repeated high temperatures can loosen the bond over time. (If you dish-wash, use the gentle setting, and care for your glasses like you would any of your fine china or crystal).

Can I have pieces personalized?

Yes, most all of our items can be personalized. See specific product pages for options, or our custom section for typical engraving layouts. If you do not see an option you want, please contact us: customerservice@healyglassart.com
We love our customer’s creativity—have an idea? Let us know!

Can these be put in the dishwasher?

While all glass is ‘dishwasher safe’ the harshness of the detergents will scratch you glasses over time, and your glasses will become dull—not something you want with your good glassware. The crystals will hold through some dishwashing, but if you repeatedly dish-wash your glasses in high temperatures, we cannot guarantee that the bond will hold over time. If you do put them in the dishwasher, use the gentle cycle like you would for any of your fine crystal or china.  We recommend hand-washing, and your glasses will stay as beautiful as they are when you purchased them.

Is it safe to store my liquor in the decanter?

Yes, all of our glassware is made from the highest quality non-leaded crystal, and the decanters are made for storing your spirits.

Can I get them without the stones?

Yes, it is a custom order and we will ship your completed pieces to you, just email us and ask.

How do you get the designs all the same if this is done by hand?

When we create a new design, we make a template that is used to make each design so that they are uniform and consistent. You will see that all of the products do have some variation.

Do you have a store?

Healy Glass Artistry has a production studio in Bethlehem Pennsylvania, and is currently not open to the public; all products are available online and at select retailers across the country.

How long does it take to receive custom orders?

Generally we ask for 4-6 weeks. During the busiest months of July – December, time frames can run 4-8 weeks. If you have a due date that you require to have your purchase in-hand, please let us know—we do our best to accommodate.

What is the Healy Glass Artistry Product Guarantee?

-We stand by the quality and finish of every piece that leaves our studio.
-We carefully produce, inspect, and wrap by hand every single item that is shipped. We guarantee that you will be satisfied with your order, or you may receive a refund on your purchase. *See Terms and Conditions
-We guarantee that items shipped to you will arrive unbroken, and if a problem does occur in the shipping process, we will take care of the claims with the shipper for you *See Terms and Conditions
-We guarantee that if there is any problem with your order, we will work with you to find a solution to fix it.
-We guarantee that the quality of our pieces are the same high quality pieces you saw at a show or event, and that the items you order will be as meticulously hand-carved and finished for you.
-We guarantee that we care deeply about our products, our reputation, and our customers!