Terms & Conditions
Healy Glass Artistry Terms & Conditions:
Thank you for choosing Healy Glass Artistry. Your use of this website is subject to our terms and conditions set forth below. These terms and conditions apply to all purchases from Healy Glass Artistry. By using this site you agree to the terms and conditions listed below.
Limitation of Liability
We ship all over the country with a 99% success rate; damages are not common, so it is very important to report any damage that may have occurred during shipping immediately. Please open and inspect all of your products upon receipt. We must be notified of any damage or defects within 10 days after ship date. If product(s) that you have received are damaged or broken, Healy Glass Artistry will replace the item(s) if the shipping carrier of the product(s) was at fault. Physical damage of the product after arrival is not covered.
If damage during shipping has occurred:
Please document any damage to the outside shipping container (take photos), save the packaging, and email us with this information, along with your name and address, date shipment arrived, and items damaged. firstname.lastname@example.org
Healy Glass Artistry ships products with "No Signature Required". If you live in a large apartment building, within a city setting, or in an area where package theft is common, we strongly urge you to request your shipment with "Signature Required", or to a business address. Healy Glass Artistry is not responsible for packages that have been stolen or mis-routed once they have been sent to our carrier. All packages via Fed Ex, UPS, or USPS, are sent with tracking information, and it can be determined when the package was delivered.
Healy Glass Artistry will not be responsible for packages that could not be delivered if we were provided with an erroneous address. Once a shipment has left our facility, shipping charges are not refundable.
We will not give email addresses, telephone numbers, or any other information concerning our customers to any other source.
Our website is encrypted using 128-bit Secure Socket Layer Security (SSL) software which keeps all your personal information including name, credit card number, and address safe.
Healy Glass Artistry accepts all credit card payments. Personal Checks & Cashier checks are also accepted via mail, but orders will not be filled until checks are cleared. Please contact us directly for non-website purchases.
Within the 48 continental United States, orders are shipped UPS Ground, United States Postal Service, or FedEx. Tracking numbers will be provided to you when an item ships if you have provided an email address.
Please make sure the shipping address includes a street address and telephone number. Upon delivery, please open and inspect your items to make sure they
have arrived safely. Our products are insured during shipping, but if you delay reporting any damage incurred during shipping, the items may not be covered. Email us immediately if you experience any problems.
International orders are shipped via USPS International Priority Mail and UPS Worldwide Express. We require the credit card and phone number on all
international orders. International shipping rates will apply, please contact us for a quote on shipping international packages.
If you have a gift occasion or date, please let us know, we can usually accommodate your time-frames; standard turn-around on most of our stock products (such as Healy Signature Designs) will ship within 2-4 weeks. Our items are hand-crafted, and are usually made-to-order.
For custom work, please allow 4-6 weeks, and 4-8 weeks for Family Crest Items. During the months of August – December, time-frames can be longer, and may take up to 4-8 weeks.
Once items are complete, shipping to most Eastern United States locations is 1-day from Pennsylvania, 2 days to the Eastern Central region, 3-6 days to Western Central, and 4-5 days to West Coast. Once items are sent out for shipping with the shipping carrier, we cannot control delays due to UPS, USPS, or FedEx issues. It is very rare for delays to occur, but weather or other unforseen circumstances in the carrier's hub can cause delays.
Satisfaction is guaranteed on all of our products, and any item for which you are not satisfied may be returned within 15 days. (See terms for custom work below).
Merchandise must be returned in "like new" condition. Returns need prior approval, please contact us for instructions on how to return items. Shipping is non-refundable, except for defective items. Buyer is responsible for the shipping cost on all returns, and for packaging and preparing items so that they arrive back safely and undamaged. Items damaged in the return process will not be refunded.
In order to ensure customer satisfaction on custom work, we will require an approval of a proof before work is started.
Proofs will be sent via email, and should be answered as soon as possible to expedite your order, because delays in approving the proofs will delay your order going into production. Healy Glass Artistry reserves the right to charge for proof revisions over 3 requests. Custom orders that received a proof approval will only be exchanged if there is a true defect in the work or the glass, not due to engraving errors once work has been approved.
If a proof has been created for your custom item, or work has been started on an order, the refund for that item will be for the purchase amount less the amount of work completed thus far. Orders that have been placed, that have received a proof for approval that has gone unanswered for more than 30 days will not be eligible for a refund. A restocking fee may be applied for orders that have been in-house for longer than two weeks.
Copyright & Trademark
Any duplication of Healy Glass Artistry website content violates United States Copyright laws. No reproduction of our designs in whole or in part, or taking text or writing for any use is allowed. Any duplication without written consent from Healy Glass Artistry is illegal and violates the intellectual property of Healy Glass Artistry.
Sales Tax is charged for shipments to states where Healy Glass Artistry has tax nexus.